TRIPORA is an intermediary platform connecting customers with partners providing medical, healthcare, and travel services in Vietnam.

By using the platform, customers agree to be bound by this Policy.

• All customers using TRIPORA services
• Vietnamese & international customers
• All services performed in Vietnam

All services are subject to Vietnamese law and regulations.

By using TRIPORA, customers understand and agree that:

• All medical services are performed by independent medical facilities in Vietnam
• Treatment decisions rest with the customer and their doctor
• TRIPORA does not guarantee treatment outcomes
• Medical risks and complications may arise beyond anyone's control

Customers are responsible for:

• Providing accurate information, especially health-related information
• Following the instructions of the medical facility
• Taking personal responsibility for the decision to use the service

• Payment and cancellation terms apply per specific service
• Some fees may be non-refundable depending on partner policy
• International customers may incur international payment processing fees

International customers agree that:

• Entry, visa, and accommodation arrangements in Vietnam are the customer's own responsibility
• Customers must comply with Vietnamese law during their stay
• TRIPORA is not responsible for immigration or entry-related issues

For full details, please refer to our dedicated Privacy Policy page.

TRIPORA may collect:

• Personal info (name, email, phone)
• Health information (for service consultation)
• Transaction & service usage data

• Providing and coordinating services
• Connecting with medical and travel partners
• Customer care and support

• Information may be shared with partners in Vietnam to perform the service

• Data is stored in secured systems
• TRIPORA applies reasonable technical measures to protect data

Customers have the right to:

• Access their data
• Request data correction
• Request data deletion
• Withdraw consent (within legal limits)

• Data may be shared with partners inside and outside Vietnam when necessary to provide the service
• All data processing complies with applicable legal regulations

• This Policy is governed by the laws of Vietnam
• All disputes will first be resolved through negotiation
• If no agreement is reached, disputes will be resolved in accordance with Vietnamese law