TRIPORA Co., Ltd. ("we") is committed to protecting the privacy and personal data of users who access and use the medical tourism services we provide.

This policy describes how we collect, use, store, protect, and share user information.

This policy applies to all users when:

• Accessing the TRIPORA website or platform
• Registering for consultation or using our services
• Interacting via website, email, phone, or messaging platforms

• Full name
• Phone number
• Email address
• Country or place of residence

• Health condition
• Medical records, diagnostic images, or test results
• Treatment needs

• Website browsing history
• Interaction behavior (clicks, form submissions, visit duration)
• Traffic source (ads, search, referrals)

• Service booking information
• Treatment schedule
• Payment information

• Consulting and recommending suitable medical tourism packages
• Connecting users with medical facilities
• Arranging treatment schedules and related services

• Recommending services based on needs, condition, and budget
• Improving user experience

• Automated responses and user support
• Customer classification and management
• Customer follow-up and care

• Analyzing operational efficiency
• Optimizing processes and experiences
• Enhancing service quality

We may share information in the following cases:

• Hospitals, clinics, or doctors
• Purpose: consultation, diagnosis, and treatment

• Hotels
• Transportation providers
• Other supporting partners during the journey

• Customer management systems
• Automation and data processing systems

Sharing is only carried out when necessary and within the scope of serving users.

• Data encryption
• Role-based access control
• System activity monitoring and logging

• Data is retained for as long as necessary to provide services
• Or as required by law and relevant partners

Data is stored on server systems and cloud computing platforms that meet appropriate security standards.

Users have the right to:

• Access personal information
• Request data correction
• Request data deletion
• Withdraw consent for data processing

All requests will be processed in accordance with applicable legal regulations.

TRIPORA uses cookies and tracking technologies to:

• Analyze user behavior
• Measure marketing effectiveness
• Personalize content and advertising

Users can adjust cookie settings in their browser.

TRIPORA may use automated systems to:

• Provide initial consultation support
• Classify user needs
• Recommend suitable services

In the course of providing services, data may be stored or processed in multiple countries.

TRIPORA is committed to ensuring an appropriate level of data protection in compliance with relevant standards and regulations.

This policy may be updated periodically to reflect changes in law or business operations.

The new version will be published on the TRIPORA website.

For any questions regarding this privacy policy, please contact us: